MemberClicks prides itself on offering top-notch customer service and one of the head lions in that pride is our fabulous, knowledgeable product experts on the help desk.
We’re talking real life people sitting here in our Atlanta office ready to speak your language and understand your issues. It’s pretty easy: just E-mail email@example.com or call 404.879.2800, Monday - Thursday 9AM - 8PM EDT and Friday 9AM - 6PM EDT.
From there, you get a product expert either on the phone or answering your E-mail. They’ll get the details from you and record them so that all of the product specialists know what’s going on. In other words, if you have to check on something and call back and you get someone new, you won’t have to tell your story over and over again.
If a problem can’t be resolved immediately, the issue remains on the table. They won’t quit until you are happy! Also, if you happen to call with more than one question a separate help ticket is opened for each one individually so each issue gets the attention it deserves.
The biggest deal with the MemberClicks help team is communication. They keep you in the loop every step of the way, including when the issue has been resolved. And the words themselves are simple and clear. Product experts know that technical issues are frustrating, and do everything they can to offer simple explanations and fixes that everyone can understand.
We hope that everything is so smooth and clear that you never have to call us. But if you do, we’re here to help and make sure your MemberClicks experience is a refreshing one!