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Are Your Vendors Engaged? Would You Like Them to Be?

Are Your Vendors Engaged? Would You Like Them to Be?

Rumor has it, in some association circles, trade show attendance is struggling. This could spell trouble for how vendor members find value in belonging to your organization. While some industries may be feeling the pain more than others, it is never a bad time to think about the ways you are engaging your vendor/supplier members. Read on for a handful of ideas on engaging your vendor-side members in effective and successful ways.

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Frequently Asked Questions about FAQs

Posted by Sarah Hill

FAQs are very common on association website, and for good reason. When you’re looking into an organization to assess if it will help with goals and is worth your time and money, you have a lot of questions. And a lot of time if you’re just “window shopping” you don’t necessarily want to speak to someone.

FAQs about FAQ pages

But there are some dos and don’ts of FAQs. Yesterday David M. Patt with Association Executive Management posted a great blog about FAQs.

Here are some of their tips:

“1. Keep it brief. The longer the list of questions, the more time it will take people to find what they are looking for, and the more likely they'll give up and go to another site.

2. Organize by topic. People should not have to read every post to find what is relevant to their search.

3. Do not post questions posed by other callers. It does not help! It just makes the list longer and more difficult for people to find the information they need.

4. ALWAYS provide a telephone number and email address for people to call for assistance (and don't charge them for it). They may have unusual questions that aren't addressed on the list, or they simply don't have the time to wade through a long, long list of posts.”

 

Click here for the whole blog post.

Topics: membership management, association software

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