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5 Out-of-the-Box Ways to Engage Members on Social Media

When I first joined Twitter in 2009, I was a 19-year-old concert junkie who thought it was the COOLEST thing to have a direct line to my favorite bands and their members. That summer, the Vans Warped Tour production team used the social media network to ask concert goers to volunteer for a couple of hours, in exchange for a spot on stage during the set of their choosing. Um, excuse me? 28-year-old me is still reeling over how cool that was. And without a tool like Twitter, it would’ve been nearly impossible to pull off.

Using social media as a way to engage an audience in unique and unexpected ways has been a no-brainer to me ever since. These platform’s very existence depend on interaction. And as a member-based organization, fostering a sense of community is in your roots. That will always be true, no matter how communication channels change over the years. The real-time, highly visible nature of social media is just what associations need to create meaningful and continuous member engagement.


Here are a few thought starters:

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How to Explain a Price Increase to Your Members

Posted by Callie Walker

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From time to time, prices have to go up. You’ve experienced this on the consumer end, and now, you may be experiencing this on the producer (or provider) end.

The tricky part is relaying that news to your members. How do you do it without 1) upsetting them, and 2) pushing them away?

Here are a few tips:

1. Be transparent

NEVER hide - or gloss over - the fact that prices are increasing. Let your members know - and give them time to process. Don’t announce the news two weeks before their membership is set to expire. Give them a couple month’s notice, if possible. This will allow them to think things over (evaluate cost versus value) and budget accordingly, depending on the significance of the price increase.

2. Explain why

Your members probably know that you’re not raising prices just to raise prices. Chances are, you’re doing that in response to the increased cost of doing business. That said, explain that to your members. Don’t go into a crazy about of detail (“Our conference center is raising their prices and we need to hire more staff, etc.”), and similarly, don’t complain. But do let your members know that you want to provide them with the most value and the best experience possible, and to do that, you need a little more funding.

While your members won’t be thrilled that prices are increasing, they’ll at least be pleased to know that you’re still focused on providing them with value.

3. Re-emphasize your association’s value

Speaking of value, if prices are increasing, you MUST explain to members what they’re getting in return - why they should pay that increased amount. Remind them of their benefits, and particularly new benefits, if you’re adding any to compensate for the increase.

This applies to membership dues, conference registration, certifications and training, etc. Basically, whenever there’s a price increase, you must respond with “It’s worth it because….”

4. Offer flexibility

This depends a little bit on how significant of a price increase we’re talking about, but if it’s fairly significant (enough that you think members might walk away), it’s important that you offer a little flexibility. If you’re dealing with an increase in membership dues, do you have membership tiers in place so that members who can’t afford the new cost of membership have something a little bit more affordable to fall back on? If it’s an increase in conference registration, are you willing to offer a one-day pass or online options (virtual attendance for your most popular sessions)? Giving people alternatives rather than an ultimatum (“Pay this or you’re out”) is always perceived more positively.

If you’re really hesitant to raise prices but still need additional funding, rethinking your non-dues revenue strategy may be the way to go. For tips and tricks on that, check out our Ultimate Guide to Non-Dues Revenue!

The Ultimate Guide to Non-Dues Revenue

Topics: association management, association leadership, membership management, Association Views

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