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Small Staff Chatter

2 Ways to Strengthen Your Membership Referral Program

So you have a pretty solid membership referral program, huh? The problem is...few people actually take advantage of it. (Or not as many people as...

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Association Leadership

How to Respond to Negative Feedback

No matter how much work you put into something or what your intentions might have been, at some point in time, you’re bound to receive some...

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Membership Management

3 Quick Membership Management Hacks

We love a good hack. When trying to accomplish a goal, isn’t it nice to have new tricks and tactics to try...without having to spend a ton of time...

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Small Staff Chatter

Boosting Member Engagement [Thanksgiving Edition]

Thanksgiving is quickly approaching, and while that means that most will be out of the office (at least for a few days), it also means that most...

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Association Leadership

How to Get Your Staff (And Volunteers) to Speak Up in Meetings

Meetings tend to get a bad rap, but that’s really only when attendees feel like their time was wasted. When everyone’s time is well spent, I think...

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Member Retention

Do Your Membership Renewal Reminder Emails Need a Refresh?

For many organizations, renewal season is quickly approaching. Hopefully, you have automated, personalized emails set up and ready to go, but...

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Membership Management

Your November Membership Management Checklist

Happy November! As the holidays approach, you might find yourself becoming a bit more frazzled. You’re balancing end-of-year initiatives...

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Small Staff Chatter

Creating a Compelling "Call for Committee Volunteers" at Your Association or Chamber

Few projects could be completed (and/or completed well) without the help of committees. Not only do committee members assist with...

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Association Management

3 End-of-Year Initiatives to Begin Planning for NOW

Does anyone else feel like Q4 flies by faster than any other quarter? One minute we’re celebrating Halloween and then the next minute,...

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Small Staff Chatter

Does Your New Member Welcome Packet Include These Four Elements?

Hopefully your organization sends out - either via email or traditional mail - a new member welcome packet to help onboard your newest...

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Small Staff Chatter

5 Musts for Your Membership Website: Part 2

If you read our blog yesterday, you learned the five musts of the public-facing side of your membership website. Well today, we’re...

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Association Views

5 Musts for Your Membership Website: Part 1

Your website is one of the most important (if not the most important) marketing assets your association or chamber has. It’s where you...

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