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MC Talks
The MemberClicks Blog

Takeaways from #MCLIVE18

Industry Buzz: 3 Key Takeaways from #MCLIVE18

If you follow us on social media, you likely know about the conference we just held in Indianapolis - MC LIVE! (If you don’t follow us on social media, well...you should! All the links are at the bottom of this page.)

That said, at MC LIVE!, there were a number of breakout sessions covering a variety of industry-related topics: how to work with a difficult board (yeah, we’ve all been there), how to improve the member experience, how to more effectively manage your organization’s data - all that good stuff.

Now as you can imagine, we left with pages and pages (and pages and pages) of notes, but if we were to pull only a few key takeaways, they’d be as follows:

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Meet the Onboarding Team!

Posted by Colleen Bottorff

MC Insider - Meet the Onboarding Team

It’s quite likely that you have a great relationship with at least one person on this list. After all, as a MemberClicks customer, you once went through (or perhaps are currently in) our onboarding process! So as a customer, you know that this team takes great care to ensure that your system is all set and your staff is comfortable by the time launch comes around.

And while you may know one of our Onboarding Specialists very well, we have quite a few who are all just as dedicated as yours. Introducing, the MemberClicks Onboarding Team!

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Stacey CarlsenStacey Carlsen
Director of Onboarding

Favorite MC Value: My favorite value is forgiveness. Driving this value within a company allows people to live out all of the other values to their fullest knowing if issues/mistakes etc. are made, forgiveness will follow. I have worked in other companies where this is definitely not the case and it truly can handcuff an organization.

Fun Fact: I still have two baby teeth because I didn't have permanent teeth to push them out!

 

 

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Lindsay BocosLindsay Bocos
Senior Onboarding Specialist

Favorite MC Value: Transparency

Fun Fact: I married my college sweetheart!

 

 

 

 

 

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Beth Ann DiceBeth Ann Dice
Onboarding Specialist

Favorite MC Value: Take it personally

Fun Fact: I have my own nonprofit dedicated to promoting jazz music. We even have a large Jazz Festival every year!

 

 

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Kelly EubankKelly Eubank
Senior Onboarding Specialist

Favorite MC Value: Take it personally

Fun Fact: I lived in Hawaii for a bit a couple years ago - two weeks after I got back, I found MemberClicks!

 

 

 

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Tony FerreiraTony Ferreira
Onboarding Specialist

Favorite MC Value: My favorite value is also the one I work on the most: Achieve through collaboration. I have always been a bit stubborn in wanting to solve problems on my own. I love that here we work together to do it. It feels great.

Fun Fact: I co-authored a sci-fi novel and I sing in a band called SpaceHunter. Also…I think cowboy boots are one of the greatest things mankind has created. My love of them started on the day this picture was taken.

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teresa-hermanTeresa Herman
Onboarding Specialist

Favorite MC Value: Forgiveness - We all make mistakes. It’s how we grow and learn!

Fun Fact: When I was born, my parents let my four year old sister name me after a contestant on The Price is Right!

 

 

 

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Amy JorgensonAmy Jorgenson
Onboarding Specialist

Favorite MC Value: Hard to pick just one! I love them all - but especially forgiveness and work hard/play hard.

Fun Fact: I love to cook, but never follow recipes exactly. I can also determine the main spices in a dish just by smelling it.

 

 

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Stephen KaneStephen Kane
Onboarding Specialist

Favorite MC Value: Collaboration

Fun Fact: I’m one of five kids and a TWIN.

 

 

 

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Sabrina SidesSabrina Sides
Onboarding Specialist

Favorite MC Value: Be shockingly refreshing

Fun Fact: I’m fluent in Finnish!

 

 

 

 

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Tim UbingerTim Ubinger
Onboarding Specialist

Favorite MC Value: Work hard, play hard

Fun Fact: I donate my hair to Wigs for Kids!

 

 

 

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Adrienne WarrenAdrienne Warren
Senior Onboarding Specialist

Favorite MC Value: Work hard, play hard

Fun Fact: I’m big into homebrewing!

 

 

 

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Onboarding is something we take very seriously at MemberClicks. This process can make or break your experience as a customer - much like it can make or break a new members’ experience! That’s why we put together our free guide: 7 Musts for New Member Onboarding. Click below to download these tips!

7 Musts for New Member Onboarding  How to make your new members feel right at home Download this guide

Topics: MC Insider

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