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The MemberClicks Blog

Rising Member Expectations

How to Match Rising Member Expectations in 2019

We live in a highly advanced, highly personalized world. Voice assistants, same-day delivery, and on-demand content are becoming the norm. And while that’s great for us as consumers, it can be a challenge for those in the business of customer service (your association or chamber included).

Your members are expecting instant service. They’re comparing your organization to companies like Amazon and eBay. And while none of us can directly compete with retail giants like that, there are several things you can do to meet - and even exceed - rising member expectations in 2019:

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Meet the Product Team!

Posted by Colleen Bottorff

meet the memberclicks product team

Responsible for managing and planning the technology you know and love, the MemberClicks Product team is made up of curious, tenacious, caring Clickers. Their task is to understand your challenges on deep level, create a blueprint for our engineering team, and thoroughly test the solutions they come up with before releasing to you! Know that every time you use one of our products, you’re logging into something this team has put their heart and soul into. (Heck, they ARE our heart and soul!)

Everyone, meet the Product team!

duncanDuncan McCreery
Chief Product Officer

Favorite MC Value: Forgiveness

Fun Fact: In my time at MemberClicks, I've worked in every department.


laurenLauren Bashaw
Product Manager

Favorite MC Value: If you aren't taking it personally, what are you doing?

Fun Fact: I don’t have a favorite movie - I have FIVE: The Big Lebowski, Boondock Saints, Beauty and the Beast, Tommy Boy, Elf 


erynneErynne Daignault
Product Manager

Favorite MC Value: Be shockingly refreshing

Fun Fact: I'm on a quest to see all 60 National Parks before I turn 40. 13 down, 47 to go!

brandonBrandon Gilbreath
Creative Director

Favorite MC Value: Be forgiving - you've been there, too. (Fearlessness is key to doing great work and just knowing you're surrounded by people who are eager to forgive is a shortcut to fearlessness.)

Fun Fact: My favorite band in the world is a German band called "AnnenMayKantereit". They are the very best and you should listen to them.

erinErin Hall
Product Manager

Favorite MC Value: Collaboration - we achieve more together. Period.

Fun Fact: I was a competitive swimmer from the age of 6 - 17. I also coached year round swimming until I was 24. 


EricEric Lindemann
Product Manager

Favorite MC Value: You accomplish nothing alone, you achieve everything through collaboration. I work on an awesome and supportive team.

Fun Fact: I’ve run 2 marathons. One here in Atlanta and the other on Kiawah Island.


joshJosh Roberts
Product Manager

Favorite MC Value: Transparency

Fun Fact: I represented my 5th-grade class in our elementary school spelling bee (but I lost...)


jessJess Scott
UX Designer

Favorite MC Value: Be shockingly refreshing

Fun Fact: I once played pick up basketball with Jimmy Graham (Green Bay Packers' Tight End).

Did you know that you can always submit feedback to our product team? And it’s easy, too! Just visit your AMS’ help center:

MemberClicks users, go here and click the “Got Feedback?” button in the bottom right.

WebLink users, go here and click “Submit an Enhancement Idea” at the top.

Topics: MC Insider

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