We talk about new member onboarding a LOT, but just as important is new staff onboarding. Employee turnover costs time and money - two very important resources for all of us. And if you’ve gone through the interview process and found a candidate you truly like, of course you want to keep them. Their talent and skill-set could be of great value to your organization!
All that to say, having a standard onboarding process in place for new hires is critical. In fact, as part of that process, you may want to practice the following six tactics:
Before they start…
Prepare their workspace
Believe it or not, the onboarding process starts (or should start) before the hire actually shows up to work. You want them to have everything they need to succeed and hit the ground running, and that means preparing their workspace in advance.
In addition to having a clean space for them (a little dusting may be required!), have their computer and phone set up and basic office supplies laid out - a notepad, pens, tissues, hand sanitizer, etc. They’ll, of course, bring in many of their own supplies, but having the basics ready to go not only boosts efficiency, but just makes for a warmer welcome.
Set up most (if not all) necessary accounts
Think about what accounts your new hire is going to need right off the bat. Email, of course, but in addition to that, what other software will they be using day-in and day-out? Go ahead and set up accounts for them, if possible. That way, on their first or second day on the job, you can dive into training without having to spend time on some of those more administrative tasks.
When they first start…
Show them around and introduce them to others
You may have given a brief office tour when the employee was interviewing, but it’s important to give a more thorough tour on their first day. Show them around the kitchen and point out where certain supplies are (the dishes, the coffee, the paper towels, etc.). And speaking of supplies, show them the supply room (if you have one) as well. Where can they get extra pens and paper when they run out?
It’s important to also point out where the bathrooms are and the mailbox/mail office, if your building has one.
Once you’ve given the tour (or even as you’re giving the tour), introduce the new hire to others in the office. Sometimes, managers will leave that up to the new hire OR to other employees, but that doesn’t always ensure it’ll happen. You want the new hire to feel welcome and included, so that’s one task that’s worth taking into your own hands.
Explain what success looks like
In addition to discussing your organization in-depth and the new hire’s specific job responsibilities, it’s also crucial to explain what success in that role looks like. How will their performance be measured? Are there metrics they will be evaluated on? This is particularly important to explain if there aren’t metrics associated with that position. They can’t necessarily achieve success if they don’t know what success is!
A few months after they start…
Check in with them regularly
The onboarding process shouldn’t end once training is over. Continue to check in with the new hire months after they’ve started. Not only does this provide you with an opportunity to give feedback, but it also provides them with an opportunity to provide feedback. Which brings us to our next point…
Ask for feedback
A new hire isn’t necessarily just going to feel comfortable giving open and honest feedback about their time so far at your organization, so make it a point to ask. Ask them how the onboarding process was (and is), what they felt they could’ve used more of, and/or what aspects could be improved upon. Even if you’re not actively hiring now, you will again at some point in the future, and the better you can make your new hire onboarding process, the better your employee retention rates are likely to be.
Now these are just a few tips for effectively onboarding new staff. But honestly, to do the job well, a LOT more effort is required. For a complete breakdown of how to effectively onboard new staff, check out our free guide below!