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The MemberClicks Blog

Rising Member Expectations

How to Match Rising Member Expectations in 2019

We live in a highly advanced, highly personalized world. Voice assistants, same-day delivery, and on-demand content are becoming the norm. And while that’s great for us as consumers, it can be a challenge for those in the business of customer service (your association or chamber included).

Your members are expecting instant service. They’re comparing your organization to companies like Amazon and eBay. And while none of us can directly compete with retail giants like that, there are several things you can do to meet - and even exceed - rising member expectations in 2019:

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Time Saving Tips for Association Pros: Holiday Edition

With the New Year closing in on us (seven weeks away), this fourth quarter will be done before you know it! That means your time is even more valuable during the holiday season and you want to make sure you're using your time effectively and efficiently.

But don’t fret! As long as you keep your head on straight, you’ll be able to tackle any project you’re trying to wrap up. Take a look at our time saving tips to help any association (or chamber) professional rock this holiday season!

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3 Ways to Celebrate Your Members on Small Business Saturday

If you’re a chamber of commerce or an association with members in the retail industry, Small Business Saturday is a big deal for your membership! They have a tough time year-round competing with retail giants. This is THEIR day to shine.

Show your support by doing a little promoting of your own. Check out these three ways to celebrate your members on Small Business Saturday:

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How to Choose Between Staff for Professional Development Events

Unfortunately, not every member of your staff can be out all of the time at professional development events (as much as they may wish to be) due to budget constraints and workload. However, you also want to make sure that you’re rotating your staff so that everyone gets to attend at some point.

Then how do you begin to decide who goes and who stays? Check out these three factors we think will help narrow down the best staff fit for the next professional development conference on your radar!

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How to Use Postcards to Stay on Member's Minds

This year for ASAE Annual, we decided to get a little creative and extra thoughtful about our messaging. Here at MemberClicks, “What’s Your Why” is frequently discussed and we realized with all of our passionate association professionals that we should bring the question outside of the MemberClicks walls. And we heard so much positive feedback at the show about this idea that we figured we’d share it with everyone!

Check out how you can use postcards at your next conference to stay on your attendee’s minds without breaking the bank!

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Come One, Come All! The Ultimate Template for Committee Recruitment

Trying to bring some new lifeblood into your committees? While your members may have the time and energy available to dedicate to new committees, they might not take the plunge without a little push. So what better way than simply asking?

Take a look at our easy-to-use template so that you can urge your members to take their involvement in your organization to the next level!

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Inspiring Your Association Staff at Your Employee Retreat: 4 Tips

When most professionals contemplate going to an employee retreat, it’s usually accompanied with a sigh and a begrudging acceptance. Why? Employee retreats are often seen as a use of time away from the office that could be better spent in the office to avoid getting too far behind with your workload.

What if you could change that? Read these four tips to check out some alternative ways to view how you should run your next employee retreat.  

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3 Ways to Use Survey Feedback to Recapture Member Interest

No matter the time of year, membership retention is always on the mind of any association professional. Earlier this month, we highlighted the importance of using thoughtful member surveys to improve your member retention plan. But now you may be asking yourself, “What do I do once I get all of this feedback?”

Worry no more! Check out these three effective ways you can take your member’s survey responses and turn them into quick and easy action items.

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The Most Underrated Soft Skills You Need to Succeed

With March Madness in full swing, it starts to make you think: How can you stand apart from the crowd? It’s a jungle out there, and you need to compete to make sure you (AND your nonprofit) stay ahead of the pack. What better way than to take a quick look at how you can leverage your professional skill sets!

When it comes to work experience, it’s traditional to split up these proficiencies into two categories: hard skills and soft skills. A hard skill is typically defined as technical knowledge that is teachable and easy to measure, such as computer programing or accounting. A soft skill, often known as “people skills,” comes down to how you deal with personal interactions, such as clear communication or time management. Today, we’re going to focus on some of the key skills you should have in your soft skills “toolbox.” Check them out below!

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