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The MemberClicks Blog

Rising Member Expectations

How to Match Rising Member Expectations in 2019

We live in a highly advanced, highly personalized world. Voice assistants, same-day delivery, and on-demand content are becoming the norm. And while that’s great for us as consumers, it can be a challenge for those in the business of customer service (your association or chamber included).

Your members are expecting instant service. They’re comparing your organization to companies like Amazon and eBay. And while none of us can directly compete with retail giants like that, there are several things you can do to meet - and even exceed - rising member expectations in 2019:

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Behind the Scenes: An Inside Look at the MemberClicks Offices

Over the last year, all three of our locations - Atlanta, Indianapolis, and Vancouver - have moved into bigger, more functional offices. (Emphasis on the fun in functional!)

This week, we wanted to share a peek at our homes away from home, along with some cool facts about each city:

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Help New Staff Get Comfortable with Using Your Database: 4 Keys

Starting a new job can be intimidating, especially having to learn new processes and systems. And as an association veteran, it can be equally intimidating for you to have a new staff member poking around your database!

That’s one of the reasons why we offer so many different ways to train on your system, because we recognize that you may have staff who come and go throughout the year. And when it comes to getting new staff up to speed, introducing them to your database should be near the top of your list! Here are a few ways to do just that:

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Meet the Product Team!

Responsible for managing and planning the technology you know and love, the MemberClicks Product team is made up of curious, tenacious, caring Clickers. Their task is to understand your challenges on deep level, create a blueprint for our engineering team, and thoroughly test the solutions they come up with before releasing to you! Know that every time you use one of our products, you’re logging into something this team has put their heart and soul into. (Heck, they ARE our heart and soul!)

Everyone, meet the Product team!

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Universal Software Tips: Freshen Up Your Database for 2019

When’s the last time you made an organization-wide effort to clean up your database? We understand - just thinking about it sounds daunting!

But, taking time once a year to ensure that your data is accurate (as much as possible, anyway) and clear out any unnecessary information allows you to use your database as intended! Whether you’re using MemberClicks or WebLink, we have a few suggestions for cleaning up your data, internally and externally:

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5 Things Your Association NEEDS in a Learning Management System

We’re willing to bet that your association has educational resources you’d like to share in an easy, organized and professional way with your members and industry stakeholders. The tough part is finding a seamless solution for hosting and delivering that information. (Not to mention keeping track of who’s viewing what.)

That’s where a Learning Management System, or LMS, comes in. An LMS is a software solution that will house all of your resources in one place, giving specific access to different groups. An LMS is a no-brainer addition to any association, but here are five important things to look for in yours:

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Training 101: Becoming Your Association’s Software Power User

MemberClicks has a number of different software training opportunities. In person, online, trainer lead, user lead, custom...it certainly doesn’t stop after onboarding!

Staying updated on the ins and outs of your association management software is important for using it to effectively grow your organization. Each solution is like a living, breathing thing: We regularly make updates and add features with your needs in mind. And, as your organization’s goals change, you may find you need training on different functionality!

There’s something for everyone, whether you’re a seasoned pro or brand new to the industry. Check out what we have going on and make 2019 YOUR year to become a power user:

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Happy Holidays from Your MemberClicks Family!

Christmas music, gingerbread cookies, holiday lights, warm hot cocoa (with marshmallows!)...it really is the most wonderful time of the year!

As 2018 winds down, we wanted to take this moment to 1) say THANK YOU for the most amazing year! (Seriously, between seeing you at trade shows, getting to celebrate you (and with you) at MC LIVE!, watching you advance your organization and industry, AND seeing how you rock your MemberClicks socks (which we’re here to tell you, you absolutely do!), it’s been a year full of memorable moments.)

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It May Be Time for a Website Redesign If...

To redesign your website or to leave it as is? That is the question…

Maybe it’s something you’ve been pondering for a while. Maybe it’s something you’ve been intentionally putting off. How do you know if now is the right time?

Well, take it from us, it might be time for a website redesign if…

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Elevated Events: There's an App for That!

If you’re like most organizations, events are the second greatest revenue driver for your association or chamber. (Membership dues rank first, of course.) So naturally, you want your events to be as successful - and engaging - as possible!

But what makes a successful and engaging event? Well, there are a number of factors. The biggest is obviously the value that your members and/or prospects will receive from attending (the information they’ll learn, the connections they’ll make, etc.), but aside from that, there’s…

  • Ease of registration
  • Quick, clear onsite communication
  • Perceived value from your vendors/sponsors

And more. How does your association or chamber currently score on those fronts? If the answer isn’t A++, it might be time to embrace a new tool: a conference app.

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Did Someone Say More Non-Dues Revenue?

It’s the topic that never seems to tire: non-dues revenue.

How can we generate more?
How can we improve upon the initiatives we’re already executing?
What new tactics and ideas should we try?

While we could go on and on and on about non-dues revenue ideas, today, we wanted to focus on just one: financial technology.

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