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Engaging First-Time Conference Attendees

Engaging First-Time Conference Attendees: 4 Tactics to Try

Of course you want to provide an exceptional experience for ALL of your conference attendees, but ensuring that happens for your first-time attendees is particularly important. Their decision to attend future events (and possibly even renew their membership) depends heavily on that first experience, so going the extra mile for those folks, in particular, is certainly worth it.

What does “going the extra mile” for your first-time attendees look like? Here are a few tactics worth trying:

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Why Delegating = Success in Your Association

Posted by Krissy Conant

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If you’re regularly feeling overwhelmed by your day-to-day duties, it may be time to check in with yourself and ask “What can I delegate to others?” Sometimes we can take too much upon ourselves and it can decrease our overall productivity. Unfortunately, there is a stigma sometimes attached to delegating in the work force as it can be perceived that you are just passing off your work to someone else.

However, this may be the time to get a good look at your own fears about letting go. Be honest: Do you think that maybe you can just do it better due to experience? It’s important to remember that we all start somewhere with new tasks, so don’t let that hold you back from determining what duties you should hold onto and what you should pass on. Take a look at our four step process on how to start delegating tasks to others in your association.

Step 1: Learn your staff’s strengths and match duties appropriately. You can do this by reviewing employee quarterly evaluations and see what areas they shine in. When it comes time to present the new duty to your colleague, make sure you explain why you are choosing them so they can feel involved in the process.

Step 2: Provide your replacement the right instructions, resources, and training on how to complete their new duties from beginning to end. This may look like you writing it out, visually showing them, or even watching them accomplish the duty. The number one thing you want to avoid is setting up your colleague to fail by not equipping them with the information they need!

Step 3: Trust your colleague but also verify they are completing their task correctly. The last thing you want is for them to be doing the job incorrectly, as that will just decrease your belief in the power of delegating and put your association behind track. You can do this by providing feedback loops (Input, Process, Output, Feedback).

Step 4: Thank your colleague in person and in writing. Yes, it may seem simple, but helping improve morale at your association is never a bad thing! People like to hear they are doing a great job and it further enforces to you both that delegating was a good idea. Also, delegating new tasks to others allows for them to grow their abilities and allows for you to have room to follow more of your work interests.

While sometimes delegating isn’t always an option depending on your staff size, properly transitioning duties when you can will almost always be of benefit to you and your staff. If you’re still feeling like your work load is out of control, take a look at our post on why you might need an association management software to help save you both time and resources in your association. Remember: Work smarter, not harder!

Why You Need an AMS  Overwhelmed with membership management? Here's how an AMS can help: Download this guide

Topics: association management, association leadership, membership management, Small Staff Chatter

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